These Terms and Conditions ("Terms") govern your use of the services provided by Wrexham Greenworks ("we," "us," or "our") via our website and other communication channels. By booking or using our services, you agree to be bound by these Terms.
1.1 Wrexham Greenworks provides gardening and car washing services as described on our website and promotional materials.
1.2 We reserve the right to modify or discontinue any service without prior notice.
1.3 Our services are limited to the tasks agreed at the time of booking or quoting. Any additional work is subject to availability and may incur extra charges.
2.1 Bookings must be made via our website, telephone, or email and are subject to availability.
2.2 Payment is due immediately upon completion of the service unless otherwise agreed in writing.
2.3 We accept payment via cash.
2.4 All prices are quoted in GBP and are inclusive of VAT where applicable.
2.5 We reserve the right to amend prices at any time, but any confirmed booking will be charged at the agreed price.
2.6 Quotes are valid for 14 days from the date of issue unless otherwise agreed in writing.
3.1 Customers must provide a minimum of 24 hours’ notice for cancellations or rescheduling of appointments.
3.2 Failure to provide adequate notice may result in a cancellation fee equivalent to 50% of the booked service cost.
3.3 We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, including weather conditions or staff availability, providing as much notice as possible.
3.4 In case of poor weather, outdoor services may be postponed for safety or effectiveness. We will offer alternative dates.
4.1 The customer must ensure clear and safe access to the service area, including keeping pets and children away during service. Hazards or delays may result in a call-out or waiting fee.
4.2 The customer shall remove or secure all valuable, fragile, or hazardous items before service.
4.3 The customer must disclose any known hazards or restrictions relevant to the property or equipment.
4.4 Customers are responsible for clearing snow, ice, or obstacles that could delay or endanger our staff.
5.1 We may take photographs of completed work to use for marketing and portfolio purposes.
5.2 We will always obtain your verbal or written consent before taking or publishing any identifiable images of your property.
5.3 All images will be stored securely in accordance with GDPR regulations.
5.4 You may withdraw consent and request image removal at any time by contacting us via the details in Section 12.
6.1 We accept no liability for pre-existing defects or damage to property or equipment.
6.2 While all reasonable care is taken, Wrexham Greenworks shall not be liable for any indirect, incidental, or consequential damages arising from service provision.
6.3 In the unlikely event of damage caused by our negligence, our liability is limited to the cost of rectifying the damage.
6.4 Customers agree to indemnify and hold harmless Wrexham Greenworks against any claims arising from misuse or neglect of equipment or services.
7.1 Complaints must be submitted in writing within seven (7) days of the service date.
7.2 We will investigate all complaints promptly and aim to resolve disputes amicably.
7.3 If disputes cannot be resolved informally, both parties agree to attempt mediation before legal action.
8.1 We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
8.2 Personal data collected will be used solely for service provision and communication purposes.
8.3 We will not share your data with third parties except as required by law or with your explicit consent.
8.4 Please refer to our Privacy Policy for detailed information.
9.1 All content on this website, including but not limited to text, graphics, logos, and images, is the property of Wrexham Greenworks or its licensors.
9.2 No content may be copied, reproduced, or distributed without prior written permission.
10.1 Wrexham Greenworks reserves the right to amend these Terms at any time without prior notice.
10.2 Revised Terms will be posted on this page and take immediate effect upon posting.
10.3 Continued use of our services constitutes acceptance of the updated Terms.
11.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns, please contact us at:
Wrexham Greenworks
hello@wrexham-greenworks.co.uk
01978 595490
Wrexham Greenworks is committed to environmentally responsible services. We use eco-friendly methods and materials wherever possible. Please notify us of any environmental concerns during booking.
We reserve the right to refuse or discontinue service where staff safety is at risk, the premises are unsafe or unsanitary, or the customer behaves in an abusive, threatening, or discriminatory manner.