Privacy Policy

Privacy Policy – Wrexham Greenworks

Effective Date: 26/03/2026

Wrexham Greenworks ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your data in accordance with the Data Protection Act 2018 and UK GDPR.

1. Data Controller

Wrexham Greenworks is the data controller responsible for your personal data.

Contact details:
Email: hello@wrexham-greenworks.co.uk
Phone: 01978 595490

2. Personal Data We Collect

We only collect data necessary to provide our services. This may include:

• Identity Data: name

• Contact Data: email address, phone number, service address

• Transaction Data: details of services provided and payments

• Technical Data: IP address, browser type, and basic device information

• Usage Data: how you interact with our website

• Marketing Preferences: your communication preferences

We do not intentionally collect unnecessary personal data such as sensitive personal information.

3. How We Collect Your Data

We collect data through:

• Direct interactions (bookings, enquiries, messages)

• Website forms

• Phone or email communication

• Cookies and similar technologies

• Trusted third-party providers (e.g. payment or hosting services)

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: to provide services you have requested

• Legitimate Interests: to operate and improve our business

• Legal Obligation: to comply with legal or regulatory requirements

• Consent: for marketing communications (where applicable)

5. How We Use Your Data

We use your data to:

• Provide and manage services

• Communicate with you about your bookings and enquiries

• Process payments

• Improve our services and website

• Send marketing communications (only where consent has been given)

6. Marketing

We will only send marketing communications if you have opted in.

You can unsubscribe at any time by:

• Contacting us directly

7. Sharing Your Data

We may share your data with:

• Trusted service providers (e.g. accountants, IT systems, payment processors)

• Legal or regulatory authorities where required

• Insurers or legal advisors where necessary

All third parties are required to handle your data securely and lawfully.

8. International Transfers

We do not routinely transfer your data outside the UK.

If this becomes necessary, we will ensure appropriate safeguards are in place as required by law.

9. Data Security

We implement appropriate security measures to prevent:

• Unauthorised access

• Loss or misuse of data

• Accidental disclosure

10. Data Retention

We retain personal data only as long as necessary:

• Customer and transaction data: up to 6 years (for legal/accounting purposes)

• Enquiry data: up to 12 months

• Marketing data: until you withdraw consent

11. Your Rights

Under data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request transfer of your data

• Withdraw consent at any time

You also have the right to complain to the
Information Commissioner's Office (ICO).

12. Cookies

Our website may use cookies to:

• Improve functionality

• Analyse website traffic

• Enhance user experience

Where required, you will be asked for consent before non-essential cookies are used.

For more details, please see our Cookie Policy .

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website with the updated effective date.

14. Contact Us

If you have any questions or wish to exercise your rights, contact:

Wrexham Greenworks
  hello@wrexham-greenworks.co.uk
  01978 595490